Does Vodacom online exist? They never ever answer their phones

I app**** to purchase a Nokia 8 Sirocco Smartphone on the 23rd of November, on a Black Friday deal online. Since then despite the email I received saying someone would come back to me no one has bothered, this is an excerpt from the email: "We have received your Vodacom contract application (reference number VODACOMDIREC- ********** ********** 26) but before we can process it, we need to check a few things. A Call Centre agent will contact you shortly for more information, or keep an eye on your email for more information on your application."

I in turn have been trying the number ********** 4, the number provided on the email a minimum of 12 times and have been on hold for varying times, the shortest being 12 minutes and the longest 42 minutes without anyone bothering to answer, as I do not have a vodacom cell phone this has cost me a significant amount of money, but to no avail. I have tried to speak to Vodacom direct and vodacom customer service, they answer the phone but the only answer I get is "sorry we cannot help you from this side"

What am I to do? Does Vodacom online actually exist???? All I want is my phone there is not even an email address where I can correspond to anyone, someone please help!