1 reviews | Active since Dec 2013
Does Vodacom online deals actually exist???
I app**** for a "Cyber Monday deal" online on the 26th November 2018. (Nokia 8 Sirocco on uChoose Flexi 220 @ R219 pm x 24). I have emailed confirmation of this together with a reference number. Vodacom's Call centre agent supposed to contact me within 24 hours to complete the process. I don't hear from them, so I try contacting them via their online chat the same day. The agent says he has no record of the order, so tried to put thru the order for me. I get an email to say they out of stock, and if I am prepared to wait for the stock I should reply. So I do that and get an emailed reference number (that the query will be escalated to a support specialist). Again, I don't hear from them, so I query it again online yesterday (28 November) only to be told that they have no record of my application.
I'm beginning to believe that these "online deals" don't actually exist, as this is the second time I have experienced this problem
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried contacting you today and there was no answer. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried contacting you today and there was no answer. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)