Does Vodacom Not Want My Busines?

Dear Vodacom<br> <br> After a previous complaint of mine was resolved (where I could not take up a better contract and was stuck on Prepaid), I was happy to be in a position to get the package I wanted. I app**** for a new contract via your Online platform on 13 November. I was surprised to receive such a prompt call from the agent, who filled out the application for me. However, the credit check system was down and he said he would call me back to take me through the rest of the process. That was the last I heard from Vodacom...<br> <br> I called on 18 November to follow up on the status of my application, and was told that they were waiting for my documents. As no one requested any documents from my, had I not phoned in would this still be pending? Regardless, I emailed my bank statements, payslip and ID to the agent (to a Bytes email address by the way!). And again, I have not heard anything from Vodacom...<br> <br> I have tried to call this morning again to follow up, but I am put through from pillar to post (Prepaid, Contract, Sales, Online...) and no one seems to want to help me resolve this.<br> <br> Where is the follow through and accountability?