Does Vodacom know what customer service is anymore?

Vodacom’s customer service has absolutely gone down the drain. There have been numerous problems in the past few weeks as I will point out below: 1- upgrade at Vodacom east rand mall: Did an upgrade and got given the wrong adapter to charge the phone by people who’s job it is to know the product. I took it back and they completely dismissed me, I was told that there was no option for refund and I just had to wait for stock. Please note that no refund being offered is against the consumer protection act and not by principle but legally Vodacom was wrong. (I don’t know how they expect my to charge the phone in the interim). They said they will try get one at a Vodacom shop in the mall and will call me to let me know but no call was ever received. my boyfriend went back to speak to them the following day and all of a sudden there was now an option of a refund as well as them offering to borrow a spare one until they got stock. 2- I placed an order on the vodabucks store on 28 November with the promise of delivery in 5-7 working days. Times up but guess who still has no delivery? I spoke to Vodacom and they said I must email or call digital planet as they handle deliveries. Long story short after emailing them back and forth they have no record of anything with my order number or reference number and tell me to contact Vodacom AGAIN. I call customer care and even though I purchased the item on my vodabucks store they can’t assist me because the main account holder needs to call for security questions. 3- we have all been receiving vodabucks for paying our accounts as normal via the banking app. The past 2 months we haven’t received any and now all of a sudden are told no it needs to be paid through vodapay but that is not stipulated on the goals. 3- with regards to issue number one we contacted Vodacom about our dissatisfaction with the service received. Guess what we were told. “It must be sorted out with the store manager” who is the person we dealt with already. Do you have no concern or control of your brand image and name? What happenes when the manager is the actual problem.

So Vodacom do you actually know what customer service is?