Does Vodacom know the definition of Servise?

Oh Well Done Vodacom! It is not enough of you to ***** up a clients account because of your incompetency to run a business properly, but then you have your wonderful accounts department who deems it well to put the phone down in the clients ear. And here I thought your services could be no more pathetic! You ***** up an account and then you blame the client, you don't even have the decency to notify the client that you messed up, worse than that, you hold the client liable for your employee's mistakes, why should I pay for a mistake made on your side MORE than ONCE? You load things to the client's account without their permission (*****) and without even advising them! When the client tries to do the right thing your arrogant agents just end the call and then you still get asked to rate the service you received, WHAT SERVICE? I will never give Vodacom a rating above 0 ever again and I will never advise any of my friends or family to do business with such an openly ********** company.