Does Vodacom even care about there own terms and conditions?

Again one of the worst experiences I have ever had to deal with when it comes to Vodacom. I have been trying to cancel my contract since the beginning of December. At first I am told to call back in Jan as that will be my last month of service and now as I do that I am told to pay another month in full before my contract is cancelled. There is agreed standard when dealing with consultants in December I’m told I pay for my month upfront and then in Jan it is that I am invoiced for the month just passed. When I insist on having my issue escalated I am told to email *** which Vodacom’s “potsmaster” says does not exist but the consultants will insist that it is correct. I have had zero feedback from anyone even remotely interested in helping get to the bottom of this and it is beyond frustrating how these companies are trying to bleed the public dry by not sticking to terms given to their customers by their own representatives! Beyond a joke dealing with the total disregard for the situation and quite frankly I CANT WAIT TO BE DONE WITH THIS COMPANY!!!!