Does Vodacom even care?

TERRIBLE service! Not once, not twice but 3 times now. I would NEVER EVER do business with Vodacom ever again!!! I can not begin to express my frustration with this company, I am so disappointed in the customer service from the start of our contract in 2019 up until today - a year later we are still struggling. * Firstly it started the day we took out the contract - we were supposed to get a free gift as shown in the booklet, but the Vodacom Store in Port Elizabeth, Baywest did not have this gift in stock. So they took our details and said they will contact us as soon as they have the gift and either deliver it or we can come pick it up - we have been back countless times to follow up (which is not our job) and every time they had an excuse as to why they don't have it, eventually the STORY CHANGED and we were supposed to get an sms that gave us a tracking number to find this gift (which we never did, and we went back again and again - even the consultant that helped us to take out the contract just did NOTHING). Needless to say after all this, it became our problem. No follow up, no compensation, no apology, NOTHING!!!! So now a year later after wasting my time, my boyfriends time and our petrol we still haven't be sort after. Secondly, after just a little more than a year the phone starts giving problems, we went to Vodacom to ask what we can do, "the phone has to go in for repairs for minimum of two weeks". That's fine, but please provide us with a phone to use in the mean time because our work is dependent on our phone and the fact that it should work. They cannot provide us with a temporary replacement whilst they repair a phone that is faulty after a year, I mean really? Can someone please tell me what has happened to customer service in this Country?