Does Vodacom customer care actually exist?

It must be a common question, but the recent encounter really made me wonder. I made a call to customer service regarding cancelling one of my contracts and after being transferred several times, having to repeat my credentials, I finally got through to cancelations. Al thou it took a while to get the message across we finally concluded the conversation with the desired result (contract cancelled and number in question transferred to prepaid from 1st May 2018), or so I thought… Around the 4-5 of May I realized that no cancellation has been done and my data only sim is still active. Furthermore when I called customer care instead of sorting the problem I got transferred again and again. Needless to say I gave up and Vodacom is incapable of sorting a telephonic query on any level (I should write another article about my recent upgrade I got on another account). I’ll just leave this article here in hopes of Vodacom representative following this up as Hello Peter seems to be the only way of dealing with Vodacom. Felix Krops