DOES VODACOM COVER LOSS OF INCOME???

<p>The existing contract term ended October. We gave notice and canceled the contract so that the sim can switch to prepaid and we can do a change of ownership but keep the number as this is my Chiropractic Clinic's number.</p> <p> </p> <p>Contract ended 30 Nov 2016 and switched to prepaid. I visited vodacom store on 1 Dec 2016 to do the change of ownership. The system was very slow and I had to go back the next day to see if it has gone through. I visited vodacom store on 2 Dec 2016 with the feedback that the change of ownership was still open and not done. On 2 Dec around midday my phone couldn't make or receive anymore calls and couldn't send or receive sms's. The recorded voice said: "Your cellular service has been suspended. Contact your service provider to re-activate account." I phoned vodacom store who tried everything and said he phoned a whole lot of people who none of them know what it going on and he logged the problem with the technical guys. </p> <p> </p> <p>Couldn't see patients on Friday afternoon...</p> <p> </p> <p>3 Dec I waited the whole day for the technical guys for some feedback. The feedback they continuously give the vodacom store is: "We are still looking at the problem. 3-5 working days." The vodacom store said he can see they haven't done anything on the system?...</p> <p> </p> <p>Couldn't see patients on Saturday morning...</p> <p> </p> <p>4 Dec I went to another vodacom store. There he said is a RICA block on the phone. He sent a request to unblock that, I should wait an hour and it should be fixed. No change the whole of Sunday.</p> <p> </p> <p>5 Dec I went back to my own vodacom store. I sat there from 9-11. He tried everything he can do on his side. When he tries calling the technical guys, we wait on the phone for about 5-10min then they answer and just let it be. You can hear them talking in the background!!</p> <p> </p> <p>Can't see patients today Monday...</p> <p> </p> <p>So what now?!? 3-5 working days... But nobody knows what the actual problem is!</p> <p>VODACOM HAS ALREADY COST ME 3 WORKING DAYS!!!!</p>