AM
Andre M

1 reviews | Active since Aug 2014

23 Sept 2015, 13:08

Does Vodacom care what customers think of them?

Episode #3 in the continuing saga of Vodacom, the Notwork that does not work.....<br> <br> After complaint #1 on 11 Sept, as expected nothing happened.<br> After complaint #2 on 16 Sept we had hopes that something would happen, and something did happen....<br> On the 16th at 15h47 I had a missed call from Yahsien on number ***7<br> The reason I missed the call was because, as per my original complaint, I DO NOT HAVE Vodacom NOTwork reception in my house.<br> <br> # When I tried to return a call, sorry, cannot be done to that number, not an option on voicemail menu.<br> # When I tried to replay to the message, although it was offered as an option, again, no success as another friendly voicemail told me it was not possible.<br> # Did Yahsien leave an alternative number, no, nothing to contact him back on.<br> # Did Yahsien say he would be calling me back, absolutely yes.<br> # Has Yahsien called me back 7 days later, not a a chance, nothing from the notwork.<br> <br> So, let us wait for the next thrilling episode in the saga...

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Replies (1)
Vodacom
Vodacom's reply23 Sept 2015, 15:35
Official
Hello ammaree,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team