HG
Hendrik G

1 reviews | Active since Nov 2025

11 Nov 2025, 13:19

Does Vodacom care?

I visited the Vodacom shop at the Whale Coast mall (Herm****) today and was helped by a young man who had a bad cold. When I asked him if he was sick, he told me yes but he is going to see a doctor at Lunch. I informed him that elderly people like myself (74) should not be nilly willy exposed to flu and cold germs and that he should not be at work or at the very least, wear a face mask. He just shrugged his shoulders and told me to complain to the manager if I wished to take it further. I did. The manager was equally nonchalant in that he told me he did ask the assistant if he was sick who answered in the negative so he let him work. I am already feeling a cold coming on and look forward to weeks of being in bed again, thanks to the very 'caring' and professional staff of this Vodacom shop!

0
Replies (2)
Vodacom
Vodacom's reply12 Nov 2025, 07:42
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply12 Nov 2025, 10:44
Official
Dear Customer,

Thank you for taking the time to express your concerns to our office. We appreciate feedback from valued clients like you, as it helps us identify areas for improvement within our organization.

The issue will be addressed with the store. We wish you a speedy recovery.

Regards
Consumer Website Team

Best regards,