Does Vodacom actually know what they should do?

There seems to be confusion amongst the different Vodacom divisions.

1. I have been to Vodacom Chatz Queenswood to apply for the transfer of my late mother's data package to me.

2. After Vodacom National turned my application for a transfer down because I already have 1 contract with you, I posted on Hello Peter.

3. I received a call from Vodacom Consumer services with instructions to send my application to a specific division.

4. Now, that division refers me back to a dealer.

??????