DOES VODACOM ACTUALLY KNOW THE MEANING OF SERVICE EXCELLENCE???

I UPGRADED A WEEK AGO TELEPHONICALLY , WITHIN A FEW HOURS I CALLED BACKTO CANCEL THAT UPGRADE AS I SAW ANOTHER UPGRADE DEAL THAT I WANTED. I MADE SIX CALLS TO THE VODACOM CALL CENTRE FOR ASSISTANCE AND NO ONE CAN HELP TODAY I GET AN SMS SAYING THAT THE PHONE IS OUT FOR DELIVERY AND THE ADDRESS IS AN INCORRECT ADDRESS I CALL AGAIN AND SPEAK TO ALI WHO TELLS ME HE CANT HELP AND HE WILL TRANSFER ME TO SOMEONE WHO CAN AND THE NUMBER HE TRANSFERS ME TO HAS A VOICE PROMPT THAT STATES PREPAID CUSTOMERS CANNOT BE ASSISTED

I CALL AGAIN AND A LADY WHO DOES NOT KNOW WHAT SHE IS DOING AND HAS NO CUSTOMER SERVICE ETHICS TRIES TO ASSIST ME, I ENDED UP DROPPING THE CALL AS THE MANNER IN WHICH SHE HANDLED THE CALL WAS ABSOLUTLEY HORRIFIC SHE FURTHER TELLS ME THAT I WILL BE CHARGED BUT HER MANAGER WILL SORT IT OUT

CAN SOMEONE COMPETENT ENOUGH FROM VODACOM HELP ME YOUR TWITTER ACCOUNT FAILS TO ALSO RESPOND AND MESSAGES GO UNANSWERED

DOES VODACOM ACTUALLY KNOW THE MEANING OF SERVICE EXCELLENCE???