NS
Nastatia S

1 reviews | Active since Nov 2018

22 Nov 2018, 10:43

Does this mean that I will never get what I app**** for?

I app**** for a 1 day deal online with Vodacom on the 15th October 2018. I received an automated response as confirmation. I provided the consultant who contacted me back with all the details. When I done a follow up I was advised that the phones I app**** for are no longer in stock. To date I have not received any feedback. I must say that I did not expect such poor services from Vodacom. Another this is that they wanted to replace the deal with two phones that are of less value that the ones I app**** for.

From: Vodacom ********** Sent: 15 October 2018 12:48 PM To: Smith, Nastatia ********** Subject: Vodacom application

Hi nastatia We have received your Vodacom contract application (reference number VODACOMDIREC- ********** ********** 81) but before we can process it, we need to check a few things. A Call Centre agent will contact you shortly for more information, or keep an eye on your email for more information on your application. You can track the status of your application to see how it is progressing. PLEASE NOTE: • Our RAM agents will request to see your ID book, Smart ID card or valid passport used to create the order before they deliver the device. • Your device will be delivered on a weekday between 8 am and 5 pm, depending on delivery address and location. Your order details Huawei P8 Lite 2017 Device colour Midnight Black SIM type Stock status Stock available online Plan type uChoose Flexi 120 Contract duration 24 months Data allocation 0 MB data per month Minute allocation R120 airtime month SMS allocation 0 SMSs per month Insurance @ R63.00 per month

Delivery cost Free next day delivery

Total cost (incl. VAT) R262.00 p/m

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Replies (2)
Vodacom
Vodacom's reply22 Nov 2018, 10:49
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply22 Nov 2018, 12:18
Official
Dear Nastatia, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.   Regards Ashwin AbdurahmanConsumer Website Team(SA)