DOES THE LEGAL DEPARTMENT EVEN EXIST

I have had an ******* sim swop (by Vodacom) done on my phone. this happened at the end of August and Vodacom subsequently locked my phone service due to a ***** investigation. in spite of me telling them that this is my business telephone, I have been unable to resolve this matter with them. I keep being referred to the Legal Department, which I am not sure even exists as you keep getting through to the call centre, who says their hands are tied. <br> I am currently paying for a service I am not getting and Vodacom is not responding to my emails.<br> Can someone please tell me what to do.