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Denise van der walt

1 reviews | Active since Dec 2018

02 Aug 2024, 14:34

Does not value their clients

Vodacom does not care or respect their clients information privacy and safety!!! If you want to do an upgrade online you have to give a complete stranger a copy of your ID and proof of residence. No wonder there is so many cases of *****!!!! Not even the banks require your personal documents to be given to anybody. Waiting to cancel.........

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Replies (2)
Vodacom
Vodacom's reply03 Aug 2024, 12:13
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
 

Best regards,

Vodacom
Vodacom's reply08 Aug 2024, 15:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. after numerous attempts and have rep**** to you via email.  Regards,  Consumer Website Team

Best regards,