Does not take care in Service to Clients! Not a good word to say overall! Service is beyond pathetic!

<p>Everytime I call Vodacom's call centre to assist me with an issue regarding problems caused by their un-userfriendly automated recharging service I get spoken to by UNPROFESSIONAL, RUDE and OBNOXIOUS call centre agents who do not know how to speak to customers and have no telecommunications s****s whatsover! You just get transferred from agent to agent who don't seem to have a clue on how to perform their job in helping customers! When asked to speak to the Manager because you cannot get through to them or to lay a complaint the manager himself seems not to care!</p> <p>My last experience left me with nothing but once again disgust for Vodcom and their staff's ************ attitudes!!! From the "sounds" of it, I dealt initially with a Johannesburg call centre agent who is so far off the rail she should be fired and who conveniently transferred the problem to a Port Elizabeth call centre where which I spoke to a "manager" on shift who couldn't care to have my complaint resolved or done the right way in the interest of retaining my future business!</p> <p>This has yet again been my experience with calls centre agents recently and when a complaint was laid with the so called "manager on duty", mentioned above who assisted with my problem but failed to give me feedback on the cause of the problem before I received an sms to say my query is CLOSED! This was shoking to me as I do not understand how a query/complaint can be closed prior feedback to a customer!!!</p> <p>I also find out upon asking ONLY in the same conversation with this "manager" regarding my upgrade that I was due for upgrade at the beginning of June. This was only because I asked that I found this out. Otherwise I would not have known because Vodacom fails once again in notifying a customer of an upgrade to be done !!! I went onto the website and clicked on the option for an agent to call me back regarding my upgrade and up to today have not received ANY CALL from ANYBODY to help me with my upgrade!</p> <p>I also noticed at the beginning of this month (July) when I received my data again that I did not receive the full data that is due to me and I am 1G short!!!</p> <p>WHO DOES A PAYING CUSTOMER TALK TO OR COMPLAIN TO IF NOBODY SEEMS TO CARE FROM VODACOM AND YOUR CALL CENTRE AGENTS AS WELL AS YOUR MANAGERS ARE USELESS IN SERVICING CUSTOMERS OR TAKING CUSTOMER"S CONCERNS WITH UTMOST SERIOUSNESS????</p> <p> </p>