Does not know how to help customers
<p>My account with Vodacom is in arrears and i have been paying it off monthly without complaints. All of a sudden i hear my account has been handed over which i dont understand as i was paying the account monthly. Now i have different legal companies phoning me and claiming that i need to make payment to them in order to pay off the arears. I have been contacted by Nimble and TS legal both claiming that they are the company that is handeling my situation. I have paid R500 to nimble collections but according to TS legal i have not yet made payment? </p> <p>Also Vodacom cannot give me any statements but always sends invoices, how does that work?</p> <p>Can somebody assist please becasue i will not be making further payment unless somebody can contact me to tell me where and who to pay. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer
We apologise for the inconvenience caused in this regard.
Please note that we have escalated your query to the Legal Collections Department. Your reference number is EC-0COZ-1E1HSG and you will be contacted with feedback within three working days.
Regards
Roderique Lategan
Best regards,
Dear Customer
We apologise for the inconvenience caused in this regard.
Please note that we have escalated your query to the Legal Collections Department. Your reference number is EC-0COZ-1E1HSG and you will be contacted with feedback within three working days.
Regards
Roderique Lategan
Best regards,
