Does not know how to help

In June Vodacom sent me to iFix to get my Ipad fixed. After a month they found out that Ifix is not authorised to work in the Ipad. Went back on 2015-10-02. They still dont have an answer. They dont want to replace the ipad because they dont want to take responsibility for referring me to the wrong place. Their headoffice sent us to Ifix. Now they refuse to give me a new Ipad, which was still under guarantee. They told me on the 2nd October that they dont know what to tell me in regards with the Ipad. Been waiting for 4months to solve this problem.<br> This is my second complain on Hello Peter. After the first a really rude lady phoned me and told me she couldnt help me and that I should take it up with the manager of the store. I did and they still dont have an answer for me.<br> i will be stopping my debit order during this week if I get no reply still