Does not even deserve 1 star!
I received a phone call from a lady from Vodacom fibre requesting when it would be convenient to change our router. When I questioned the fact that I had not requested for the router to be changed, I was told that it was standard practice. The technicians installed the router on 26 January .I now have poor connectivity and an extender that does not work. The router has such a short electrical cord that it has to remain on a kitchen appliance ( a hostess) Four phone calls to Vodacom and I still have no solution to my problem. The last phone call, today, I was left holding and after 20 minutes I was reverted to a customer service review!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Feb 2021, 10:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Feb 2021, 10:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Mar 2021, 07:40 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Mar 2021, 07:40
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,