DG
DARREN G

1 reviews | Active since Jul 2013

12 Mar 2016, 09:18

Does not care

On the 3rd of march i reporeted to vodacom that the debit order bounced and for them to submit a manual debit order. They said it would happen on monday. Monday nothing happened so i called and asked why and was told it was not done. They told me it would then be done again. Till this date nothing so i called the call center and asked to speak to a manager. When the manager answered he rudely put the phone down. As a result of me doing my best to get u paid and now to be treated this badly i will not honer this months invoice as clearly Vodacom does not want my money. Please see ref below Dear Customer, Your service request no. S3-GPV3O-OXYUG has been logged. We will contact you via sms, email or phone call within 2 working days. Vodacom Customer Care: 082111.

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Replies (1)
Vodacom
Vodacom's reply13 Mar 2016, 12:49
Official
Hello therealdglaser,


Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,