Does Customer Service Still Exist??!!

<p>Does customer service still exist with this provider? </p> <p> </p> <p>Vodacom makes all your Cell phone issues you problem to sort out from making sure your phone reaches the repair centre from which ever store you take it in to, to following up with them as to when you should receive it back and when it will arrive at the store where you dropped it off at so you can collect it again. Whatever happened to basic customer service of calling your customer to confirm all these details which I had to follow up with them for the last week? When did it become the customer’s duty to make sure the service provider is doing their job correctly? When did the customers have to become the experts on all the service provider is supposed to know / do? </p> <p>And the fact that their landline numbers to their stores just ring, not answered what so ever. If the store is so dam busy, how’s about hiring a receptionists who can just handle the phones. Seeing that you are a communications company. Why does situations always have to escalate to a review on the internet before service delivery is actually received?</p>