Does anyone at Vodacom care?

I have decided to take the route of HP in the hope that a public complaint will afford me the necessary attention required. I will only tolerate a response from someone in a managerial position, who would be prepared to LISTEN and RESOLVE the complaints here below , and who promise that they will not use laminated customer-relationship flowcharts to respond to my complaints.

#1: Requesting an itemised bill on behalf of my 80 year-old hard-hearing mother, has been a horror experience. I will spare you the details, suffice to say that after 8 months and numerous visits - which required me to travel hundreds of kilometers to present my mother in person in logging the request - it is clear to me that Vodacom is not in a position to fulfill a simple request.

#2: Attempting to revert back to a previous contract, I ran head-on into a consultant who failed to exercise acceptable customer care, not understanding that the initial agent was only interested in in concluding a performance-based deal at great cost to me. No doubt you will pick up on the system that I lost my cool - see the intro to this review.

So, are you up to it?