SR
Sonet R
1 reviews | Active since Aug 2011
11 Dec 2020, 08:38
***** transactions
I am so fed up with Vodacom. They keep sending me One-Time Pin numbers. WHY?? If I phone their customer care number on 082135 - they say that they have not send me any smssses with OTP numbers. WELL, I have received today - 4 OTP numbers. On the 2nd of Dec I have received 1, on the 25th of Nov I have received 1 on the 21st of Nov I have received 1. WHY are you sending this to me?? I do not appreciate that the customer care people think I'm lying because they cannot see this smsses. ARE YOU *****ING MY DATA OR AIRTIME??? Why are you sending this to me?? Can VODACOM provide me with an answer or should I cancel my contract with you???????
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Replies (2)
Vodacom's replyOfficial
11 Dec 2020, 11:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Dec 2020, 11:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Dec 2020, 13:12Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking my call.
As per our telephonic conversation, , kindly send an email to ***, include a detailed description of your issue and attach screen shots of the sms’s. Please add your cellphone number in the subject line.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking my call.
As per our telephonic conversation, , kindly send an email to ***, include a detailed description of your issue and attach screen shots of the sms’s. Please add your cellphone number in the subject line.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Dec 2020, 13:12
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking my call.
As per our telephonic conversation, , kindly send an email to ***, include a detailed description of your issue and attach screen shots of the sms’s. Please add your cellphone number in the subject line.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking my call.
As per our telephonic conversation, , kindly send an email to ***, include a detailed description of your issue and attach screen shots of the sms’s. Please add your cellphone number in the subject line.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,