***** repairs and poor customer service

Towards the end of 2015 I cracked my Samsung S5 and took it to Vodacom westgate mall where I took out the contract. It was taken in and I was assured it would take 21 working days and I was kept up to date with the progress and status of my phone and I received it back within 2 weeks and I was happy with the process.<br> <br> After a week I noticed the screen of phone started lifting and after 2 weeks it started messing with my display and I could not use the phone. <br> <br> Unhappy with the status with my phone I took my phone back to Vodacom westgate mall and I explained the what was happening with my phone and they proceeded to book it in. Knowing the procedures of the store I fully understood I had to wait for 21 working days etc etc.<br> <br> I booked my phone in on the weekend of the 26th of February 2016 and I have not received any feedback since. No sms no calls no nothing! I went in to the store on the 13/03/2016 and no one could help me and all I was told is that I have to wait for 21 working days and they will make sure I will receive an sms confirmation of the status of my phone. To this day I have received nothing and I can tell you now that Cell C's buy-out is looking attractive.<br> <br> Leelind.