SM
Stephen M

1 reviews | Active since May 2021

07 May 2021, 11:15

***** invoicing practices

I have two Vodocom contracts in my business's names which expired early in April. I notified Vodacom in writing that I did not wish to renew these contracts (retrenched the guy who still has the devices in his possession). This was confirmed in writing by Vodacom. Nevertheless, Vodacom still invoiced my company for the whole month of April and helped themselves from my company's bank with the aid of a debit order. I have queried this via e-mail but received no reply. Moral of the story: don't agree to a debit order with anyone. Its impossible to stop.

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Replies (1)
Vodacom
Vodacom's reply07 May 2021, 13:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,