***** deductions from my airtime

I noticed that my monthly airtime on my contract has been disappearing but I have not made any calls.

I was being billed R 10 a time over and over again.

I could not find out why on the vodacom.co.za website (after logging in) or on their app. Their bot TOBi was utterly useless and crashed several times. I tried calling 082135 and could get a relevant menu option and could not get through to an agent

I eventually found the service called "Hunky Dory" in the *135# menus. I have never, and would never, subscribe to such a service!! I cancelled it using the *135# menus.

I want: 1. Confirmation that it was cancelled 2. That there are no other "WASP" services on my account 3. To block any future "WASP" services 4. I want to know who/how I was subscribed to this service 5. I want my money back for any deductions from "Hunky Dory" as I never subscribed to this service