***** dealings with outsourced companies who dont do the work that Vodacom wants them to do (Air Lite Group)

An agent named Shaylen acting under the instruction of Vodacom purportedly agreed to terminate my cellular phone contract on the 23rd December 2020. I was surprised to note that a debit went off and will supposedly continue from January 2021. I phoned Vodacom to investigate this on the 04th February 2021. I spoke to a gentleman named Bafana Khumalo (Reference number I - ***) who advised me that Shaylen is not employed by Vodacom but by a Temporary Employment Service / Labour Broker / Outsourced company called "Air lite Group" I was then told that the team leader from "Air lite group" will contact me within 48 hours. To date there has been no contact. Bafana Khumalo confirmed that a phone call took place on the 23rd of December 2020 but no cancellation was recorded. I patiently waited until this morning when I called and spoke to "Oupa" in the retentions department of vodacom. Oupa confirmed my call to Bafana on the 04th Feb 2021 and assured me that a team leader will call me. It is now 6 business hours later and no one has contacted me.

I find the conduct of Shaylen and whoever he works for to be pathetic, ********** and dishonest. Vodacom was once reputed as the leading service provider. It is actually impossible to speak to someone who works for Vodacom in their retentions department which has a destructive effect on customer relations.

I will wait and wait .... and wait for someone to call me if they have a sincere hope of resolving this issue. If no one calls me I will have no other option but to follow the legal route and to terminate all my contracts with Vodacom