CB
Chanee B

1 reviews | Active since Nov 2018

18 Dec 2020, 15:27

***** data contracts - NOT HAPPY!!!

I have been a Vodacom client for more years than i can remember. I got a call from one of your callcenters for a data contract which i thought would be straigth with vodacom, but i recently found out its not. my big problem, is that this call centre sold me a product i did not want, even after i asked them if there wasnt something bigger. i have tried to reverse/cancel my contract with them on the grounds of missinformation. They have been dodging me, not calling me back when i asked them to and also just putting vodacom in a very bad light.

The call center is ELTEL and the manager who does not return clients calls is Shaneal Shandra. Everytime i call he is either in a meeting or has this or that excuse. I have had it. And if this is who Vodacom associates themselves with, i have no interest in staying with vodacom.

I need this data contract cancelled immediatly!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (1)
Vodacom
Vodacom's reply19 Dec 2020, 10:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team