DOA phone no help
After taking out a contract with vodacom on a CPO phone that I was assured is as good as new I tried to set it up. The phone can not set up at all . Phoned in and explained my situation to them. Bear in mind the phone is less than 24 hours old . I then got told the phone has to be sent in for repairs and can take 5 - 7 working days . This is not acceptable to me but I understand that it is your policy . I then asked if I can cancel my contract and return everything in its original packaging . I got told that i can not cancel my contract . This goes against the consumer act. My days with vodacom is numberd
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Replies (1)Vodacom's replyOfficial
12 Apr 2016, 14:24Hello Franc0123,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Apr 2016, 14:24
Official
Hello Franc0123,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
Best regards,
