VS
Victoria S

1 reviews | Active since May 2020

27 Jan 2026, 19:17

Do your systems work Vodacom?

An odd situation when your account is up to date yet one is unable to migrate the line. Doesn’t Vodacom want business? Initially I was told my account had a zero balance and I could migrate the line. While speaking to a customer services agent I was then told my account was in arrears. Odd! Needless to say an entire afternoon spent on the phone to Vodacom to try and sort out the issue and once again being promised it would be sorted by 6pm, which it hasn’t been.

Seriously at my wits end!

0
Replies (2)
Vodacom
Vodacom's reply28 Jan 2026, 07:21
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply28 Jan 2026, 12:01
Official
Dear Victoria, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have activated the 100Minutes bundle with a discount of 15% instead of having to migrate the package to a different plan. Regards Consumer Website Team

Best regards,