DO YOUR JOBS

Good day

I took out a fibre contract with Vodacom in November 2018, and the person who assisted me created 2 contracts (one for the fibre and another for the temporary option). The temporary option was collected a few days after it was delivered but Vodacom never updated on their system. Months later, I'm being charged for the fibre AND the temporary option which was collected. I logged a service request in February for Vodacom to disconnect the temporary option and refund me but to date the temporary option is still active and the person who collected is still using it. I keep having to reverse the debit orders which is an irritation. Can someone please just disconnect the damn thing or cancel my fibre contract along with it.