1 reviews | Active since Jan 2017

10 Jan 2017, 16:08

Do your job "VODACOM"

<p>In the beginning of 2016 i tried to add another line to my Vodacom contract but issues apeared that i can not ad a line calls where loged between the dealer and Vodacom for 2 months i waited and nothing happened no service request where checked at or nobody helped so i decided to leave the add on line to my contract Vodacoms lost.. Now i have to upgrade in jan last week Tuesday i went in to upgrade and now my portfolio is to low. The dealership helped me just as in the previous event friendly and willingly and call where log for portfolio upliftment a week later Vodacom still did not get back to them and nobody has looked into it its pivetic because im a paying client not once where payments late of not payed if i pay let me upgrade that's it one month my debit order went of twice and till today the money has not been payed back im tired of you Vodacom and if you had a person calling me to hear how was your service a -20 will still be to good time for a change i think sort your clients out Asap</p>

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Replies (1)
Vodacom
Vodacom's reply11 Jan 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team