Do you still care about CX or your customers vodacom?

Hi Vodacom. I know that you are busy with driving sales and stuff, but it would be great if you could spare a second on Service and get someone to call me back. Please can it be someone who is passionate about their job and doesnt feel like they are doing me favour. I mean, if you are going to let me know that my complaint is 'resolved' the least you can do is have a conversation with me first or am I expecting too much here. If yes, I'm truly sorry for inconveniencing you. Let me know so that I can manage my own expectations of what to expect from you when it comes to CX; or if you don't need me as a customer anymore. I'm looking forward to hearing from you; hopefully this time I will.