Do you know your customers?

Vodacom Fibre - Absolutely useless. Phone me, put me on hold like I must wait for them, then ask if I am a Fibre customer (which I already am, unfortunately, after weeks of fighting with them for activation and failed installation). Then get told this isn't a random phone call but they don't check (customer) records before calling. Continuously inefficient. Regret moving to Vodacom.