Do you boo!!

Lol, I honestly don’t even know how to feel right now. I’m not angry or excited just confused. My Vodacom contract ended on the 24th this month after two years, and I decided to keep my prepaid number and switch it to an eSIM. I did everything on the Vodacom app, paid the R24, and received the QR code by email, they said I still had to go to a Vodacom store to RICA the eSIM.

I work a 6–6 shift, so I literally had to ***** time from work to go to the Vodacom in Silverton, they told me they don’t do eSIM RICA there. The next day I tried the new Vodacom store at Silverton Crossing, and they also told me they don’t RICA eSIMs. My question is: why wasn’t this mentioned on the Vodacom app? If they had said that converting to an eSIM requires RICA in-store, I would’ve just kept my physical SIM knowing i dont got time for all of that. Now my Vodacom number doesn’t work, I’m basically stuck, also, why do I even have to RICA again when I’ve already been RICA’d before on the same number? Vodacom already has my details, so why must I run around, taking time from work, just to RICA again? At this point, I’m not even angry anymore. I’m just defeated. now, as if that wasn’t enough, I also have the extra hassle of going to the bank to change my Vodacom number to my Telkom number, since my Vodacom SIM isn’t even in use anymore. Anywho, Vodacom, do you boo!!