Do you all use a different system?? No consistancy

Once again no joy, after my previous complaint. So many different stories. According to Sophia our line is cancelled from end of november but got a call from the new owner their internet cant be connected as our one is still active. Now I have app**** for a new line at the new house, still not received an SO nr. We started thisbprocess on the 19th of october, still dont have an idea what is going on and if anything in deed it is at all going to happen. Give me one reason or try to convince me to stay with vodacom when there is chaos and miscommunication in the system. Wr just wanted our line moved but seems like that is also a complicated process. Im simply tired of the way, the system of how we as clients are treated.