Do you actually hear what you tell customers!
Hi Vodacom
I took an upgrade contract on the basis that I may allocate an existing Vodacom number to the additional line given to me.
Now prior to doing this I went through 11 of your staff members enquiring into what I wanted to do and then getting confirmation it is possible... I am now met with an internal policy stating I cannot do a number swap on a Top up contract.
So I am able to do a number swap... Confirmed again today but only if I take a open line contract.. what *******! I want my vodacom number I have had for 15 years allocated to the new top up contact. Get yourselves in order and actually service your loyal long time customers.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Ms Roxane Ceronio-Duxbury,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
Shad
Dear Ms Roxane Ceronio-Duxbury,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
Shad