Do we deserve this treatment?

<p>29 May 2016 - iPhone 6 is ******</p> <p>30 May 2016 - Reported to the police station</p> <p>31 May 2016 - Informed Cellsure of theft, received a ref number NIP9373</p> <p>1 - 3 June 2016 - using an interim phone and number</p> <p> 4 June 2016 - went to do a sim swap at Newlands Vodacom, received an incorrect size sim from shop employee, went back to get the correct size. Waited for sim to be activated.</p> <p> 5 June 2016 - Sim still not activated, so called customer care. Was informed that I had received a pre-paid sim and couldn’t be helped further.</p> <p> 8 June 2016 - Got a moment to go back to the Newlands Vodacom store, they insisted that they had given me the correct sim. Bought a new Samsung phone and got a new sim by 1pm. 8pm I called Customer Care as the sim was not activated yet. I was informed that it will definitely be activated in 24 hours. Nothing more could be done.</p> <p> 9 June 2016 - Called customer care after 1pm as sim still not activated. I pretended to not know what to do so I was put through all the motions of removing sim, going to networks in settings to activate. Things i had been doing over and over for the last 24 hours with no joy. The operator then said she was putting me through to sim activations and if I lost the call, their number is ***.</p> <p>Not sure if she was sending me a sign or was honestly confused. The number is actually for cancellations and the operator was very annoyed that i had got through to him. And told me i should be at customer care. I said i was just there and gave him the number i should be at, he said that is his number then put the phone down on me. I then took the survey and gave you all a resounding ‘0’ and ‘NO’.</p> <p> I have been a client of Vodacom for over 15 years I’m sorry to say and up to now I’ve had really excellent service. What has happened?</p> <p> </p>