Do Vodacom actually train their employees?

<p>I opened a Hello Peter account just for issues with Vodacom - that is how often I have them!!!</p> <p> </p> <p>I opened a contract with Vodacom in November and told the consultant that I wanted a limit set in place so the contract could not go out of it's contract limits. I knew this could be done as I have one contract like that that basically becomes a prepaid until the month turns over when the minutes or data levels are reached. I didn't know the exactly wording or name of the product and they suggested a ''call limit''. The definition of the word limit is ''a point or level beyond which something does not or may not extend or pass'' - to me that was exactly what I needed. Perfect.</p> <p> </p> <p>Well 3 months down the line it isn't so perfect. The call limit was never set up. The phone never went into prepaid and I am now faced with a R 2k bill from November, a R 7k bill from December and a bill so far of R 12k in January!!! And it turns out that the correct product I wanted is a ''top up contract'' - or maybe the new information I received is wrong agan?? Who knows. I hae adapted the policy of ask 3 different people at Vodacom the same question, if you get the same answer twice then go that route.</p> <p> </p> <p>I need somone from Vodacom to contact me immediately to deal with this. I look forward to hearing from you.</p>