JS
Jacques S

1 reviews | Active since Jun 2017

08 Apr 2020, 11:08

Do they really care?

Phoned your kolonnade vodacom4u store 9 TIMES at different intervals to check if they have laptop stock. No answer...every. Single. Time. I Drove all the way to the store to find staff 4 staffmembers with only 2 helping clients and a sign on the door saying only 2 clients at a time. So 2 of them are consistently doing nothing. With this behaviour You are forcing clients to drive to your store to watch you do nothing. Really responsible of you during a health pandemic. So all of the... keeping you connected, we care about your health is just lip service to pretend to the public that you actually have their interests at heart. Where in fact you still just want people to come for business. Not proudly SA company

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Replies (4)
Vodacom
Vodacom's reply08 Apr 2020, 11:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply09 Apr 2020, 11:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with the relevant department and have been provided with feedback with regards to your query.

Apologies for any inconvenience this may have caused.  Regards Consumer Website Team 

Best regards,

JS
Jacques S's update12 Apr 2020, 11:19
Reviewer Update
No one has contacted me. I went to another vodacom where I got service. But was complaint was not addressed and not resolved or any type of feedback given.
JS
Jacques S's update12 Apr 2020, 11:20
Reviewer Update
So they pretend to care, pretend to answer their phones and pretend to address client complaints. You were such a great company do deal with. It's sad to see that your customer service has dropped to this low level.