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jaco P

1 reviews | Active since Aug 2009

09 Aug 2017, 06:10

do they know what they do????

<p>i canceled my contract on 2017-07-01, one month before the contract end as required. the account was paid in full on 2017-08-02. i realised the account is still active on 2017-08-07 and phoned the call center. i was transfered from one to another and after 3 calls and 45min on the phone i was informed the number does not exist anymore and it is closed. today i received the new invoice payable on 2017-08-31. this tell me the number is still active or do they want my money for free???</p>

0
Replies (2)
Vodacom
Vodacom's reply09 Aug 2017, 06:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply11 Aug 2017, 10:45
Official

Good day,

As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
R. Maart

Best regards,