DO THEY KNOW WHAT CUSTOMER SERVICE IS????

Did the online application to upgrade my cellphone account, when I spoke to the call center person to confirm the order, I specified that the correct sim card be sent. Received the phone today and the incorrect sim card was received. received and normal sized one, instead of the nano? Tried phoning Vodacom repeatedly and was disconnected 6 times and had the phone put down on me 4 times! On the promo voice over that repeats it's self while you what, Vodacom prompt that they value your time??? Really?? Because if you did you would sort out you call center and you would have sent the correct sim card with my delivery. Or is this just a money making **** of Vodacom's to make people go and spend another R105.00 to actually be able to use your cellphone??? This is the worst service I have EVER had from Vodacom and I think it is time to change service providers!!