Do they ever get it right?

<p>Vodacom, a communication network that doesn't understand effective communication??? When visiting their customer service center, their OWN STAFF stated that they have a bunch of idiots in their billing department. I'm glad I didn't say it... The first time I was billed incorrectly, I visited the customer service center to fix it. This happened a second & a third time and nearly a fourth when I was advised by the agent who assisted me at the center to make a double payment to avoid complications again and rather allow Vodacom to them refund me. She also advised me to rather take charge of the account and make payments myself instead of having incorrect debit order amounts being deducted. Here's where it gets interesting... I now make payments myself, Vodacom acknowledges the payments, THEN STILL REQUEST THE PAYMENT THEY JUST THANKED ME FOR MAKING FROM MY BANK & BECAUSE MY BANK WON'T PAY THEM THE DOUBLE PAYMENT, THEY CHARGE ME ANOTHER R100 each time, and have now suspended my account not over non-payment but over these R100 amounts. It's now R200 this time which they want additionally before lifting the suspension. I have lost all patience with their billing dept as they've proved that they cannot follow a simple instruction and this now feels like ******ion. I am SO READY to bring my attorneys into this but before I do I will afford them ONE MORE opportunity to redeem themselves as I am not an unreasonable consumer. Please get it right this time Vodacom!</p>