Do referance numbers even mean anything?

<p>Do you issue referance numbers just as a piece of mind for customers or do you actually do the work that is required?</p> <p> </p> <p>I have had a pending query and everytime I call the support team they make it sound as if it is the first time they are hearing the problem. Surely when i give the consultant my number he should be able to see what the exact problme is as well as how many times i have phoned and what has been done to fix the probem. I pay you every month and not only can't you fix my problem but my problem is receiving incoming calls. I get at least 3 people tell me a day that they trying to contact me but it says my number does not exist. So the longer you take to fix this the more clients i loose and the more money i loose. I do not see any refunds coming back from Vodacom so fix it!</p>