KM
Katlego M
1 reviews | Active since Jul 2020
15 Jul 2020, 11:51
DO OPEN CONTRACT WITH THEM
If you want to ruin your life, I would suggest you get a contract with Vodacom. I chose to settle my account early, but vodacom refused to close my account. It has been 3 months since I paid everything they invoiced. They have now added an extra charge which they did not invoice me for. I did not know the extra charge was there, so they decided to send my account to their attorneys. They have blocked my cellphone number so I cannot contact them. These people have done everything in their power to ensure that I cannot leave the contract. I beg anyone that is reading this to not get a contract with Vodacom. Save yourself the trouble.
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Replies (2)
Vodacom's replyOfficial
15 Jul 2020, 13:43Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jul 2020, 13:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Jul 2020, 12:59Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query has been completed by our Legal Team. Please see feedback below:
Vodacom account number I***.
Letter sent to the client and bureaus advised to update the client's profile.
The client should receive the letter within 24 hours and the bureaus 5-7 working days.
Regards,
Nkululeko A Vilakazi Regards Consumer Website Team
Vodacom account number I***.
Letter sent to the client and bureaus advised to update the client's profile.
The client should receive the letter within 24 hours and the bureaus 5-7 working days.
Regards,
Nkululeko A Vilakazi Regards Consumer Website Team
Best regards,
Vodacom's reply28 Jul 2020, 12:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query has been completed by our Legal Team. Please see feedback below:
Vodacom account number I***.
Letter sent to the client and bureaus advised to update the client's profile.
The client should receive the letter within 24 hours and the bureaus 5-7 working days.
Regards,
Nkululeko A Vilakazi Regards Consumer Website Team
Vodacom account number I***.
Letter sent to the client and bureaus advised to update the client's profile.
The client should receive the letter within 24 hours and the bureaus 5-7 working days.
Regards,
Nkululeko A Vilakazi Regards Consumer Website Team
Best regards,