DO NOT WASTE TIME UPGRADING ONLINE

<p>My last phone I upgraded last year took me about 2 hours in a vodashop. I decided to upgrade my other line online as you can even have your phone within 24 hours ( got to laugh out loud) Anyway I got an email to say they received my upgrade request 27 June(We have received your request for an upgrade deal and your reference number is SO0VQE) I eventually got a call on the 5th July and finalised the deal. It is now the 11th July and still no phone. I spent 19min 39 sec with the ********** number today and no help but just got cut off and went to raing the support. What type of rating would he expect? Pathetic service for the no 1 cellular company who will never compete with first world businesses. I may be 70 km from a major centre but I had a parcel sent from PE on Friday and received this morning, you cant do it in one week. Instead of responding to me with the standard response, just cancel the deal and my new contract. At least with pay as you go, I manage my own affairs. My second contract will not be renewed next year either.</p>