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cynthia C
1 reviews | Active since Mar 2009
19 Nov 2019, 16:08
Do not want to deal with your sub contractors!!!!
Hello Vodacom I have attempted to place a ftth order via an internet website. The order I received was from some unknown company in KZN. I have had bad experiences with Vodacom sub contractors in the past who are just sales pitching and then don't have any interest in after sales service or solving billing issues. Everyone just passes the buck. How can I deal directly with Vodacom please and not these Mickey mouse outfits.
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Replies (3)
Vodacom's replyOfficial
20 Nov 2019, 07:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Nov 2019, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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cynthia C's updateReviewer Update
22 Nov 2019, 11:42Well as usual these companies just write any old bumf here with no intention of actually following up on anything.
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cynthia C's update22 Nov 2019, 11:42
Reviewer Update
Well as usual these companies just write any old bumf here with no intention of actually following up on anything.
Vodacom's replyOfficial
28 Nov 2019, 09:20Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply28 Nov 2019, 09:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team