Do not value their customers
<p>After posting a complaint against Vodacom yesterday, someone at Vodacom called me, apologized and promised me that they will sort out my delivery which they promised yet again yesterday. As usual no one bothered to notify me that they will not deliver. I am yet to hear from anyone regarding the status of my delivery. I am sorry to say but your customer service and customer retention is the worst I have experienced. As mentioned my contract is not a cheap one and appalled that you do not bother. Disgusted at your poor service!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
After having disputes about my upgrade and to date no one contacting me, I receive an sms from Vodacom saying that my contract is coming to an end and that I must upgrade or they with terminate my contract. Seriously. Do not waste my time!
After having disputes about my upgrade and to date no one contacting me, I receive an sms from Vodacom saying that my contract is coming to an end and that I must upgrade or they with terminate my contract. Seriously. Do not waste my time!