NP
Naydene P

1 reviews | Active since Apr 2021

06 Jul 2022, 08:42

Do not use Vodapay they are linked to big banks for authotization

I wanted to use the Vodapay app to buy airtime and do other easy pay transactions. Can you believe that I cannot do anything on Vodapay with my Absa Banking App. That is so stupid to me because I don't have Absa internet banking due to fees being R70-R110 a month. I'm unemployed so have been using Vodapay for transactions. To my surprise a Vodapay agent told me that I will not be able to transact without having internet banking. Does Vodacom not see the trap from the banks? Why would you need Vodapay if you have internet banking access? So Vodacom is targeting only customers with internet banking? That is ************** and do not make sense to me.The only reason I use Vodapay is because I cannot afford Absa internet banking dddddddd. Stupid Vodacom fell into the trap of the banks. That makes Absa superior to you. How will these large banks ever have competition if companies like Vodacom still force us to go to them first. So dissappointed with Vodapay and Vodacom. Absa and other banks will always make money off you.

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Replies (1)
Vodacom
Vodacom's reply06 Jul 2022, 10:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team